TERMS & CONDITIONS LHL’S ASIEN PARADISRESOR
The following Terms and Conditions form the basis of your relationship with LHL’s Asien Paradisresor AB. Please read them carefully as they set out our respective rights and obligations.
Once the reservation is booked and paid, the booking is binding both sides, the customer as well as the travel agent.
Following cancellation fee would be applied:
To avoid cancellation fees, clients strongly recommended to cover Cancellation Insurance.
When the trip/hotels are paid, you will receive documents that will contain tours or hotel vouchers, so it can be presented to the hotel(s) or our local representative(s) as well as travel documents that include all the services you have ordered/booked. Travel documents includes: Hotel, accommodation, transport, tours, etc. Please check the accommodation – booking voucher carefully as soon as you receive it and contact Asien Paradisresor immediately if any information that appears on the accommodation/tours booking voucher or any other document appears to be incorrect or incomplete.
It’s the traveler’s responsibility to have valid passports and any necessary visas in order to travel (note that the passport must be valid for at least 6 months after returning home).
Always check with your doctor or vaccinations bureau if needed (required) vaccination(s) in order to have the correct information. The traveler is responsible for the necessary vaccinations.
Asien Paradisresor reserves the right to change the price with an amount equal to the cost increases due to: rising transportation costs (fuel prices) changes in taxes, fees and exchange rates.
Under certain circumstances, the customer has the right to transfer the trip to another person with an administrative fee. This cost may vary, depending on the character of the trip. It is important to know that the carrier companies or another under the current rules to accept change of traveler. For example, if a flight ticket is bought at an airline that the rules do not allow transfers, this implies that the customer does not receive a refund for the flight ticket and those who want to take over the trip must purchase a new ticket.
If changes of hotels are required for any reason during the travel, we reserve the right to change the hotel and we will try to substitute to a comparable or higher standard hotel. If you experience any event that you have reason to complain or any problems with your hotel that we have booked, please inform the hotel staff or management immediately to enable them to take appropriate action. Should you not be satisfied with the solutions offered, please contact Asian Paradisresor local representative, whilst you are at the hotel, and we will offer all reasonable assistance to try to rectify the situation properly or to your satisfaction.
You are strongly advised to provide adequate travel insurance prior to arriving in your destinations. It’s your responsibility to assure that you have adequate insurance cover. The insurance should cover, among other things, personal losses, health care, all medical costs and the cost of assistance including the return to your home country in the event of illness or an accident.
Some taxes and fees are required in advance and therefore are included in our tour prices. However, some local taxes may not be required in advance and must be paid at the local, such as airport taxes, national park fees, camera / video fees, etc. These fees are mentioned on the travel program (also on our website) for your information. Please note that such fees can vary from destination to destination and that can be changed from time to time.
Wheelchair users who are not accompanied are welcome on our trips, but must consult with the agency before the trips are booked. Asien Paradisresor reserves the right to refuse travel participants who after the travel agency assessment are not be able to carry out the journey. The refusal is outside our responsibility.
Complaints should be addressed to the agency or its local representative as soon the customer experience any problem, thus our local representative is able to take appropriate action.Complaints after returning home shall be made to:
LHL’s Asien Paradisresor, Karlslundsgatan 22 lgh 1304, SE 151 35, Södertälje, Sweden. If both parts cannot agree, the dispute may be considered by The National Board for Consumer Disputes ( ARN ), PO Box 174, 101 23 Stockholm. A dispute can also be tried via the European Commission, Online Dispute Resolution https://ec.europa.eu/consumers/odr